Privacy Policy

1. About us

This privacy statement sets out how The Retreat Hyrdo Ltd ("we", "our", "the Company"), a data controller, complies with both UK and European Union data protection requirements. We have structured our website so that you can freely browse it without identifying yourself or revealing any Personal Data. Once you choose to provide us with any Personal Data by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Notice.

It is not our intention that this website nor our services be intended for children and we do not knowingly collect data relating to children.

If you have any queries about this policy, please get in touch by writing to the address below and we will do our best to answer your questions.

Data Protection Officer
The Retreat Hyrdo Ltd
Tavistock Road
Okehampton
EX20 4LR

2. What is Personal Data?

Personal Data is any information that can be used to identify a living individual, either on its own or in combination with other pieces of data. Examples of Personal Data include your name and your address. Data processing includes the collection, use, and storage of data.

3. How we use your Data?

This privacy notice tells you how we will use the data we collect:

• If you make an enquiry with us we will use your data to contact you in response to that enquiry.
• If you register with us, we will use your data to provide the products and services that you requested from us.
• We will contact third parties on your behalf, where you have agreed for us to do so.
• We may send you email or other mobile notifications which you have requested or in relation to the services you have enquired about or requested that we perform for you.
• We may send you transactional communications.
• To personalise your website experience with us.
• To send you promotional emails and mailings about the Companys products, services, offers and other things that we think may be relevant to you.
• To identify, prevent, detect and tackle fraud.
• To contact you via email, mobile or telephone for market research reasons.
• To comply with any legal obligations we may have.

4. Why do we collect and store Personal Data?

We need to collect Personal Data in order for us to perform our services, provide you with the services which you have enquired or requested from us and answer enquires about our services.

5. When we collect Personal Data

We collect data from you as follows:

• When you provide it to us. During the registration or enquiry process, when completing forms or when corresponding with us by post, phone or email you may provide us with your name, address, date of birth, identity documentation, contact or financial information.
• Data collected automatically by us. When you use our website, we may automatically collect some data about your equipment, the browser you use and your browsing activity whilst on our site. We collect this Personal Data by using cookies, server logs and other similar technologies. We may also receive data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
• Provided by third parties or publicly available sources. We may receive personal data about you from various third parties such as:
• Data from web analytics providers such as Google who are based outside the EU;
• Identity and other data from publicly available sources

6. Personal Data categories we collect

We may collect, use, store and transfer different kinds of personal data about you as follows:

Identity Data

This may include, first name, last name, title, date of birth necessary to process your application.

Contact Data

This includes, address, email address and telephone numbers.

Compliance Data

We may record calls for training and quality purposes.

Technical Data

When you make an enquiry or registration on this site we may collect your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data

We will collect data regarding how users browse and use our website.

Marketing and Communications Data

This includes, your preferences in receiving marketing from us and your communication preferences.

Combined Data

Combined Data may be derived from your Personal Data but is not considered personal data in law as this data does not directly or indirectly identify you as an individual.

For example, we may combine your usage data to calculate the percentage of users accessing a specific area of our website. However, if we combine or connect this data with your Personal Data so that it can directly or indirectly be linked to you, we would then treat the data as Personal Data which will be used in accordance with this privacy policy.

Special Categories of Personal Data

We do not ask for or collect any Special Categories of data in the normal course of operation of this website.

7. Processing purpose and legal basis

We will always have a legal basis for processing your Personal Data.

Under data protection laws we have a number of lawful reasons where we can use (or process) your Personal Data. One of the lawful reasons is called legitimate interests.

Broadly speaking legitimate interests means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.

When you provide your personal details to us we use your information for our legitimate business interests to carry out the services you have requested from us and/or our partners. Before doing this we will also carefully consider and balance any potential impact on you and your rights.

We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or we are required or permitted to by law). If you have any questions about the legal basis for our processing activities, please feel free to get in touch with our Data Protection Officer.

8. When we may disclose your Personal Data

We may have to disclose your Personal Data to our partners in order to provide the services you have requested. These organisations or bodies will not use your information to contact you unless the service you have requested requires them to do so. These third parties will be subject to obligations to process your personal data in compliance with the same principles that we deploy.

We may also disclose your Personal Data if we are required to do so by law.

9. Your rights as a Data Subject

At any point while we are in possession of or processing your Personal Data, you, the data subject, have the following rights:

• Right of access : you have the right to request a copy of the information that we hold about you.
• Right of rectification : you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten : you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing : where certain conditions apply, you have a right to restrict the processing.
• Right to object : you have the right to object to certain types of processing such as direct marketing.
• Right to judicial review : in the event that the Company refuses your request under rights of access, we will provide you with a reason as to why. You will have the right to complain and we will provide you details of where and how you can do that in our response.

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

Some of these rights are not absolute and only apply in certain circumstances. For example, if we are required by law to maintain a copy of some or all of your Personal Data for any reason.

10. Requesting access to the data we hold

At your request, we can confirm what information we hold about you and how it is processed.

In order to fulfil any request about data that we may hold, we may require proof of your identity before we can comply.

What forms of ID will I need to provide in order to access this?

We will accept copies of two documents to include either your passport, driving licence, birth certificate and/or utility bill from last 3 months. If you are unable to provide these documents please let us know and we will try to assist you as best we can.

We can be contacted on the details list above.

This privacy policy was last updated on 4th January 2024.